Indian Institute of Management Bangalore

Aptech Computer Education

Bangalore University

Retail Technologist  -  helping retailers deliver a successful digital value proposition

Driving Digital Transformation

At Tesco Bengaluru, I lead a dynamic team focused on enhancing operational performance through strategic digital interventions. Our mission: achieve 40% digitalization by 2023. Currently, we’re spearheading the following initiatives:

Self-Service Proposition: We’re building Conversational Chatbots to reduce contact center inquiries.
Real-Time Cash Tracking: Providing near real-time insights to optimize Working Capital.
Intelligent Workflow Solutions: Streamlining processes for efficiency gains.

Tesco Bengaluru

Head of Technology - Digital Transformation.

Led Strategic Initiative to Enhance Point-of-Sale Experience

At a pan-Asian retailer operating across 11 markets, over 6000 outlets with annual sales of US$.11bn+, I managed a strategic initiative aimed at improving the point-of-sale experience for customers and colleagues. We trialed a cutting-edge POS system in one of the banners.

Dairy Farm Group

Group Programme Manager

Driving Innovation in Retail Technology

As a seasoned leader, I spearhead product development, technology strategy, engineering, and support for application and device technology in retail stores. 

Key Initiatives:

Mobility Transformation: Overhauled our enterprise device and Android application strategy, optimizing stock routines.
RFID Advancements: Implemented RFID solutions for F&F (clothing) and Tesco Mobile (IoT).
Food Waste Reduction: Led a community initiative to minimize food wastage.
Returns Platform: Streamlined our returns process.
Workforce Management: Ensured efficient staffing across stores.

Head of Engineering & Technology - Retail

Driving Operational Excellence

Successfully managed and delivered commercial efficiency programs using the Oracle Retail suite of products for Tesco UK and Tesco International markets. My focus has been on automating and optimizing pricing decisions for Tesco’s General Merchandise business using IBM’s pre-integrated Intelligent Operations (IOC) Platform.

Key Achievements:

Pricing Optimization: Enabled Tesco’s General Merchandise business to make data-driven pricing decisions efficiently.
Electronic Shelf Edge Labels: Spearheaded the successful implementation of Electronic Shelf Edge Labels across Tesco’s Central European markets.

Head of Engineering & Technology - Commercial

Integration Architect | Simplifying Complex Systems

In my role, I initiated the “SIMPLE INTEGRATION” program—a strategic effort to standardize and simplify integration patterns across multiple systems. Leveraging TIBCO/BizTalk for real-time integration and Abinitio for batch integration, we achieved several critical objectives:

Decommissioning Legacy Components: By replacing high-maintenance point-to-point integration components, we streamlined our architecture.
Reducing Time to Market: Our simplified integration approach accelerated project delivery.
Cost Optimization: We minimized integration costs.
Promoting Reusability: Our restructured system promotes efficient reuse of integration logic.

Programme Delivery Manager

Global Engagement Leader | Driving Excellence Across Borders

I’ve enhanced collaboration between Tesco India and international markets (US and Central Europe). My focus: standardizing systems, ensuring exceptional service, and delivering programs within budget constraints.

Key Achievements:

Cross-Border Alignment: Strengthened Tesco’s global connections.
CEO Office Experience: Gained insights into broader business functions.
Innovation Summit: Program managed this platform for showcasing and funding innovation ideas.

Programme Manager

Global Integration Architect | Enabling Seamless Communication

Leveraging Tesco’s experience in challenging markets, I spearheaded the creation of a strategic Operating Model. Our mission: standardize global processes and systems. As part of this initiative, I developed integration components using Microsoft technologies, ensuring seamless communication among all participating applications within the Operating Model.

Service Delivery Leader | Enhancing Retail Systems

In my role, I ensure excellent service management for all store-related systems across the UK and Ireland estate. My responsibilities include managing the UK service delivery team, collaborating with diverse suppliers (Siemens, Wincor, Herberts, NCR, Scantech, Symbol, MGE, Camelot), and successfully establishing an offshore team while transitioning critical work to our India Center.

Service Manager - International Assignment

Offshore Transition Leader | Driving Global Efficiency

In my role, I pioneered the establishment of offshore teams, orchestrating the seamless transition of critical work from three key areas: Data Warehouse (Teradata), Clubcard (Tesco Loyalty Program), and PeopleSoft (Thailand). These groundbreaking programs paved the way for successful transitions across other application areas.

Support Manager

Global Support Leader | Driving Excellence in Telecom Billing

As the accountable manager for global support operations across the Americas, EMEA, and Asia Pacific, I’ve overseen the telecom billing and revenue management product (now Oracle BRM). My key achievements include spearheading the establishment of a 24x5 support center in Bangalore and fostering strong relationships with Tier 1 global Telco giants.

Portal Software Inc (now part of Oracle)

Senior Technical Manager - Portal Software India

Database Specialist | Enhancing e-Engineering Excellence

During my tenure at GE Power Systems, I played a pivotal role in the Center of Excellence (COE) for e-Engineering initiatives. As a database specialist, I meticulously verified the performance of the eMatrix suite of applications (product data management or product life cycle management). Additionally, I completed advanced eMatrix administration training in Boston.

Software Engineer

Database Specialist

As a dedicated Database Support professional, I ensure seamless operations for internal application teams. Additionally, I’ve successfully managed two critical databases—i2’s Very Important Products (VIP) and Very Important Suppliers (VIS).

i2 Technologies

Support Engineer - Database

In my role, I managed Corporate and Government accounts, providing support for their UNIX and Oracle Database Systems. Additionally, I played a crucial role in designing the Driving License card for the Regional Transport Office in Bengaluru, enabling a seamless transition to a digital solution.

Tata Infotech (now part of TCS)

Technical Support Engineer - Software Distribution Unit

Implemented the DSRS (Document Storage & Retrieval System) for Unit Trust of India in close to 30 locations across the country. Also provided extensive support on Networking, Imaging & Communication software where Integra is a niche player.

Rajesh Ramesh