Rafael de Souza

Rafael Serrano de Souza is an experienced professional specialized in process automation with Automation Anywhere software. He has a strong background in RPA operations support, bot development, and troubleshooting with AAE tool versions v11 and A2019. Rafael excels in process analysis, design, and implementation, gathering technical and business requirements for automation. With practical application of ITIL, he has successfully led support teams. His programming skills include RPA, Java, C#, R, and Python, and he is accustomed to working in SCRUM teams. Rafael studied Análise de Sistemas de Computação at FIAP and Engenharia de Alimentos at Universidade Federal de Viçosa. He has held roles such as Automation Engineer and RPA Consultant at Automation Anywhere, Service Delivery Consultant at DXC Technology, ITO Intern at Hewlett-Packard, and Analista de suporte técnico Host N3 at Teleperformance.