Rafael Ruballo

Rafael Ruballo is an experienced Business Systems Analyst with 8 years of professional background in information technology, actively supporting IT projects in various LATAM business sectors.

In his current role, Rafael is responsible for requirements gathering, design review, testing, and warranty support, focusing on support, networking, telecom, and coordination of IT services in LATAM.

He has successfully implemented a self-sufficiency support model, conducted training sessions to enhance local user proficiency, and partnered with IT headquarters to deploy standards and policies.

Rafael Ruballo is skilled in analyzing business, legal/regulatory, and technical data, with a strong track record in managing outsourcing and consultants companies.

He is dedicated to exploring new tools and techniques that can boost user productivity, demonstrating his commitment to continuous improvement.

Rafael pursued his education at Berlitz, Colégio Arquidiocesano, and Universidade Presbiteriana Mackenzie, laying a solid foundation for his career in information technology.

His professional journey includes key roles such as IT Ops Manager LATAM at Facebook, IT Lead LATAM at Facebook, Sr. IT Support Engineer at Twitter, IT Supervisor at Apple Inc., Field Service Operations Assistant at Apple Inc., and Support Analyst at Apple Inc.