Rafael Antonio Robert

Rafael Robert is a senior strategy, development, and customer experience leader, known for driving innovation and operations that deliver consistent results. Holding a Master's degree in Counseling Psychology, he leverages his unique skillset to create behavior-based solutions, research consumer insights, and develop effective leaders. With a proven track record of leading significant operational and customer service turnarounds and developing innovative market strategies, Rafael focuses on putting customers first, cultivating talent, and leading teams passionately to ensure great culture and improved customer experiences. He has held leadership positions in various companies, including Optum, Thrivent, and ADP, and has worked as a counselor, a research development project manager, and a social services coordinator at Health Care for the Homeless.