Radka Lusková

Radka Lusková is dedicated to helping businesses ensure their callers have a positive experience right from the first call, specializing in improving telephone customer service for small and medium-sized companies.

With a fresh perspective on call handling processes, Radka analyzes current telephone systems and advises business owners on optimizing their setup to avoid customer loss.

She focuses on enhancing overall company turnover by streamlining the phone call process from the initial call to order completion, prioritizing building strong relationships alongside achieving specific goals through empathy and a human-centered approach.

Radka frequently assists business owners in addressing issues such as overloaded phone lines, mobile phone limitations on customer lines, customer outreach strategies for missed calls, the impact of phone customer service on company revenue, staff productivity improvement, lowering telephony investment costs, and enhancing service quality on helpdesk lines.

With a background in business, marketing, communication, and customer care across various industries including advertising, media, retail, and small to medium-sized enterprises, Radka leverages her expertise to deliver effective solutions.

Her educational background includes a Master's degree in European economic and administrative studies from Comenius University Prague, a BBUS (Hons.) degree in European economic and administrative studies from Technology Institut in Sligo, a DiS. in Information Management from the College of Information Services, certification from Trade Academy, and a Master of Business Administration (MBA) in Trade Management from CEMI MBA Studies.

Currently serving as the Director and Co-founder of 4services solutions s.r.o., Radka previously held roles such as Operations Director at LEXXUS, Head of Back Office at Native PR, and Office Manager at Symblaze Praha, s. r. o.