Rachel Wu

Rachel Wu is the Senior Manager of Technical Support (Premier Support) at Iterable, a role in which she focuses on enhancing customer engagement and support strategies. She has been recognized for her expertise in identifying customer issues and implementing effective solutions. Rachel is actively involved in industry discussions, as evidenced by her participation as a speaker at events such as the Support Driven Leadership Summit and other panels focused on customer experience and support excellence.123

Her professional background includes a commitment to improving customer interactions and support processes, which aligns with her current responsibilities at Iterable. Rachel holds a degree from the University of California, and she has expressed enthusiasm for her role and the impact of Premier Support on customer satisfaction.34