Rachel Wu is a tech professional with a passion for providing solutions to customer problems. With a Bachelor of Arts in Computer Science from the University of California, Berkeley, she has a technical background and experience in customer support and communication. She's skilled in identifying customer problems with their causes and providing solutions. Rachel has worked with Iterable, a marketing automation platform, as a Technical Support Specialist and Business Development Representative. Prior to Iterable, she has worked with Sephora USA, Inc., Roomi, Switchfly, Inc., Premio, Inc., UC Berkeley EECS Department, and UC Berkeley Recreational Sports. Rachel has a talent for bridging the gap between technology and customers.