Golden Gate University

San Francisco State University

HR Manager/HR Generalist/Benefits Coordinator/Immigration Administrator;
Teamwork is key!

Contract Role via HireArt

Created a fun, exciting, and approachable atmosphere, by boosting moral and being available
Implemented and worked on Monthly/Quarterly celebrations for contractors 
Developed, created, and built from scratch a streamlined onboarding process for the contractors. Improved the overall experience had by contractors and managers alike. 
Primary point of contact for over 200 contractors (Located all over CA/Las Vegas/Ohio)
As well as working directly with managers, leads, and the Contingent Workforce Program 
Helped field general and escalated questions/concerns
Assisted with general/basic payroll questions and worked as the liaison between contractors/managers and HireArt 
Created systems to ensure that the partnership with Zoox continues to flourish and issues are addressed in a timely manner 
Built, maintained, & continuously developed business relationships and acumen 
Assisted with and partial handled an acquisition 
Worked on our Quarterly Business Reviews
Increased our overall strategic approach and implemented processes and new projects  
Improved overall communication and relationships
Conducted Performance Reviews, documented for review, and provided feedback
Assisted with any Performance Improvement Plans
Issued warnings (written, verbal) and handled offboarding when necessary 
Reviewed footage, gained knowledge, and incorporated those findings to provide contractors with constructive feedback which resulted in improved overall productivity
Worked to resolve issues/disagreements for contractors, and worked as an overall sounding board. 
Strategically guided the further development and administration of the employee experience
Implemented and managed scalable processes and resources, that balance a positive employee experiences with client policies and procedures.
Coordinated mass communications with contractors, Account managers ect

Zoox

On Site HR Program Manager

Onboarded New Hires with a Warm Welcome into the company. 
Gave New Hires and current employees a premier experience while promoting our values from day one and beyond. 
Performed background checks for AMER and some EMEA (when needed), helped adjudicate background checks where & when necessary. 
Provided and was in continuous communication with needed items from New Hires and handled issues that arose for New Hires and current employees.  
Introduced all New Hires to the company. 
Entered all new hires into our HRIS and subsequent downstream systems such as benefits (medical/dental/vision/401k), enrolled employees into Wellness Bundles, and ensured they had access. 
Was in communication with Payroll for New Hires/Promotions/Changes in pay/Terminations. 
Developed, created, and revamped the entire onboarding process/cycle, by creating a premium red carpet experience from start to finish. 
Created & revamped SOP's
Helped to implement new processes and systems.
Created the SOP, trained, and raised over 100 plus PO's across multiple locations in the US/Canada/Europe/Asia 
Worked to be a Brand Ambassador and raised Brand awareness through EveryoneSocial along with other social platforms 
Created and maintained an atmosphere of inclusion, value promotion, and friendly welcoming  
Brought up and assisted with projects
Assisted with Immigration and the immigration attorneys
Helped with any ad hoc projects and assisted other team/managers when needed

data.ai

People Operations Generalist

Administered employee benefits 
Ensure employees were enrolled properly and on time
Answered any benefits employee questions
Assisted with Benefits Onboarding 
Worked on ad hoc projects
Built relationships to assist and gain knowledge

The Pasha Group

Benefits Administrator

Support our employees day-to-day ensuring employees have the benefits and general support they need
Primary point of contact for US employee’s and recruiter on benefits questions 
Escalate issues when necessary to our benefits broker regarding claims, processes, terminations (if needed)
Partner with payroll to address issues with benefits deductions, invoices etc.
Partner with our benefits broker/Director of People Ops/Global Benefits Manager to help plan and execute Open Enrollment for Plan Year 2021
Process and deliver on necessary Open Enrollment and New Hire items
Assist with Qualifying Life Events and maintain benefits during that time
Cultivate communication for Open Enrollment and other benefits related items
Conduct New Hire Orientation for US new hires
Assist with benefits terminations and COBRA
401K enrollment and education 
FSA/Dependent Care and Commuter benefits enrollments and terminations

Manage and track LOA processes (manually) and partner with Payroll as needed
Work on SF related leaves and policies 
Send necessary paperwork to employees, processes claims, and track time off due to all Leave of Absence, including but not limited to:
Personal leave, Workers Compensation, FMLA, Parental Leave, and Disability Leave
Act as the point person for employees with inquiries about Leave of Absences and engages in the interactive process with the employee if necessary

Work with employees and our immigration counsel to ensure a smooth and well executed immigration process
Successfully was able to relocate an employee home during a pandemic (across countries) 
Learned and executed work permits in Canada LIMA, Non – LIMA, ICT ect 
Provide answers and guidance to employees, based on our policies and processes
Track the current and future immigration cases in our platforms
Primary point of contact for managers, immigration counsel, and employees

AppDirect

Benefits and Immigration Administrator 

Processed both monthly/semi-monthly payroll for the US and international employees (Canada, UK, Netherlands). Ensured accuracy in the calculation of wages, taxes, benefits, and other deductions. 
Processed onboarding and offboarding
Employee and manager point of contact for issues or question
Assisted with benefits questions and enrollment 
Responded to 3rd party inquiries such as verification's of employment 
Worked with vendors and built relationships
Created and updated Standard Operations Procedures for necessary processes ex onboarding, offboarding, adding in new employees, and payroll.
Assisted with Performance Management Implementation 
Created, processed, and received invoices
Compliance adherence  
Researched and responded to government paperwork
Ad hoc projects 
Offer Letter Creation & Background Checks
First Day logistics/Warm Welcome 
Hosted candidates for onsite interviews 
Worked with recruiters and managers for scheduling and coordinating interviews (high volume with complex scheduling)
Constant and consistent communication with candidates

Tile

Human Resources Generalist

Rebranded/created internal documents in addition to providing feedback on policies  
Created Standard Operation Procedures to ensure proper documentation and practices are being used Created templates for email responses; keeping in line with company culture and compliance 
Supported and engaged with my teammates in their various projects through research and development  
Built relationships with my team and cross functionally to ensure better quality of work output *Updated, created, and drove the initiative on a new filing system 
Prioritized security when handling sensitive documents, conversations, and situations 
Filed and sorted through documents via DocUSign  
Completed new hire set-up and on boarding  
Assisted employees with their HR questions regarding benefits, compensation, and system access, ect

iRhythm Technologies, Inc.

Researched, vetted out, and lead the charge on choosing an LMS (Learning Management System) 
Updated and rebranded parts of the company handbook
Updated and worked on a UK compensation agreement 
Created Monthly templates for the People Ops Team
Created SOPs 
Created policies such as the “Anniversary Policy” with milestones/payouts that were implemented 
Researched information on the EEOC and reporting regulations 
Updated and branded FMLA steps/handouts 
Kept up on current HR trends/issues to make sure we stay ahead of the game and compliant 
Learned other teammates work to ensure I could support the team wherever it was necessary. 
Learned Expensify 
Learned Tuition.io 
ADP for Payroll and Performance Management. 
Was part of initiatives related to Community Involvement and Women and diversity

OneMarket (Previously Westfield Labs)

HR Generalist/Manager

Provided exceptional customer service to ensure contractors understood their benefits offerings, consistently received high marks in weekly/monthly surveys with glowing comments. 
Developed strong relationships with our clients, customers, and partners through prompt emails/phone calls
Helped to build a new benefits department from scratch. Worked to develop new Standard Operating Process for the benefits department.   
Successfully managed/handled Open Enrollment questions, new/existing enrollment, and tracking
Created new processes and trackers to enable successful management of current, former, and in process contractors enrolling in benefits. Developed a process for terminating benefits, enrolling in benefits, and keeping on top of payments.   
Ensured access for enrolling in benefits was done in a speedy manner to avoid any issues or missed payments.
Ensured current and correct benefits costs were reflected in payroll
Trained new internal teammates on benefits offerings and Q/A’s for them to better assist contractors 
Worked as an escalation point and assisted fellow teammates on benefits related issues/questions 
Processed Unemployment Claims to avoid issues for our company and reduce unemployment costs 
Completed the correct FMLA paperwork in a timely fashion to avoid penalties. Helped to create a process for tracking and reporting any necessary information related to FMLA or Federally approved time off.
Flexible Spend Account enrollment, tracking, and payment processing. 
Commuter Benefits enrollment and education; go to person for Connect Your Care questions/issues  
Point Person for the San Francisco HRA program, preformed uploading the necessary information into the website for processing in order to stay compliant. Worked to notify contractors of eligibility, and worked to understand the formula of who is eligible and for what dollar amount.

Populus Group

Benefits Coordinator

Built and maintained strong relationships with contractors, clients and internal teammates
Worked as a go to point of contact within our team to help with issues and provide guidance 
Provided excellent customer service to ensure every step of the contractor experience was as streamlined/easy as possible. Worked with my team to answer questions quickly and received consistently high marks on our weekly surveys and positive comments on the service. 
Consistently checked in with contacts on a quarterly basis as well as needed depending on the situation and contractors. 
Properly processed weekly payroll ensuring everyone was paid in a timely and correct manner.
Worked to reduce missing timecards, ensuring that contractors were paid correctly and on time. Additionally ensuring that terminated contractors didn’t stay on the books which reduced unemployment costs to the company. Overall reduction of at least 75% in missing timecards and inactive contractors staying on the books.
Developed internal processes used to improve overall communication between departments. Built out an immigration questionnaire that was used to improve visa (H1B) requests for contractors. My research/questionnaire is taught during the immigration portion of training. 
Completed rate negotiations regularly, which resulted in an average of 12% cost savings for our clients (approx $500,000 ytd) 
Trained new employees on my rate negotiation process which helped to boost confidence and continue cost savings for the company. Typical savings before my training was around 3% and after training averaged 7% or more 
Onboarded new contractors, walking them through the new hire process
Offboarded/Terminated contractors 
Worked with assignment managers to give feedback and reviews
Completed the I9 process 
Helped with paperwork, timecarding and reviewing benefits such as 401k, medical, dental, vision, commuter benefits, and San Francisco HRA program (when applicable)

Employee Retention Specialist

Provide superior customer service with an emphasis in quality and focus on problem solving. 
Multitasking efficiently by answering customer calls and emails all while in a fast paced environment. Learned and mastered internal systems such as Salesforce, Credit Review Center, and Admin.
Collaborated on projects with other teammates to better interdepartmental communication. 
Trained the team on updated information as a part of continued training and development.
Planed and organized employee engagement activities that help to improve morale. 
Strive to be a one call resolution for the borrowers by increasing personal knowledge of credit processes and documentation.  
Provide guidance and insight to new employees during the onboarding process.

Lending Club

Customer Service Representative

Created a sophisticated and professional environment with a warm and hospitality-driven performance focusing on team building and utilization.

Hillstone Restaurant Group

Server

Managed the University Southern California (USC) Satellite Enterprise Branch by completing contracts, creating additional revenue, and building brand awareness on campus.
Acted as temporary assistant manager for the Mercedes Benz site.
Generated and reviewed contracts with customers while keeping charges owed current. 
Built relationships with auto body shops to promote the Enterprise brand to ensure client satisfaction and customer loyalty.
Prepared and organize the car lot for the day's pickup and drop offs. 
Marketed to body shops/dealerships in order to gain and maintain not only the business, but also the relationships. 
Practiced excellent team building skills by learning all roles and delegating daily tasks to all employees.

Enterprise Rent-A-Car

Management Trainee

Practiced excellent customer service by following the company's visions and mission for quality food and service.
Practiced consistent organizational and time management skills to accommodate guests in a comfortable and timely manner.
Obtained a proactive mentality toward the needs of my guests and the restaurant environment while also multi-tasking to contribute to the entire team's level of efficiency.

The Cheesecake Factory

Server, Cashier, and Hostess

Assisted funeral director with organizing and coordinating the event details of services.
Answered telephones, filed and filled out paperwork, as well as helped with any other management needs. 
Made floral deliveries to homes, churches, and grave sites, as well as cleaned and maintained the appearance of the funeral home. 
Created a warm and caring environment for families during a time of loss and great sadness while providing sensitivity to the families.

Rachel Reichert