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Rachel Lane
Founder CXaaS, Customer Experience as a Service || Former Medallia / Medallia Digital, Verint, InMoment / Mindshare || Global CX • Conversational AI • Contact Center Strategy & Transformation • Fractional Leadership
Rachel Lane is a Growth-focused Customer Experience and Contact Centre Software Industry Leader with a strong background in growing software and consulting businesses.
She has navigated software and SaaS businesses through various stages from start-up to IPO execution and has a knack for leading technology vendor acquisition and establishing new strategic partnerships.
Education-wise, Rachel Lane studied Fine Art, Painting, and Sculpture at Swindon School of Art and Design.
With a rich professional history, she has held key positions in various organizations including Founder at CXaaS, Principal Contact Center at Medallia, Principal Medallia Digital at Medallia, VP Customer Analytics at Verint, SVP International Business at Kampyle, Director EMEA at InMoment, Director at SynGro, Managing Director at Coast to Coast Consulting, Managing Director at Netviewer UK, and UK Managing Director & European Sales Director at L-Soft.
