Rachel CHANTAL, Experte de l'Excellence à la Française

Rachel Chantal is a prominent figure in the world of French etiquette and luxury hospitality. She is the founder and CEO of Formaluxe, a consulting firm and training organization established in 2008.1 As an expert in French excellence, etiquette, and elegance, Chantal has made significant contributions to the luxury hospitality industry.

Professional Background

Rachel Chantal holds impressive academic credentials, including:

• An MBA from the Institut Supérieur de Marketing de Luxe-Sup de Luxe
• A Master's degree in Marketing and International Trade
• Certification as a Trainee by the Protocolbureau in the Hague
• Certification in HEC Short Executive Education Programmes
• Practitioner status in Synergology
• Certification as an Expert by the Institut de Certification des Professionnels de la Formation et de la Prestation de Service Intellectuel1

Expertise and Contributions

Chantal is renowned for her expertise in:

• French etiquette and elegant subtleties
• Excellence in customer relations
• The art of hospitality in luxury establishments
• Savoir-être and savoir-dire (knowing how to be and knowing what to say)

She shares her knowledge through various channels:

• Conferences
• Coaching sessions
• Quality audits
• Dedicated training programs1

Literary Works

Rachel Chantal is also an accomplished author. Her notable publications include:

• "Luxe et Elégance, l'excellence dans la relation client et le management" (translated into English and Chinese)
• "L'Art du Savoir-Dire, les mots au service du luxe à la Française"1

Additionally, she writes portraits of figures in the luxury industry for the Journal des Palaces.1

Formaluxe

As the founder and CEO of Formaluxe, Chantal leads a company that:

• Helps major luxury establishments perfect their art of hospitality
• Conducts quality audits for hotels, restaurants, spas, and luxury boutiques
• Offers tailored training programs for individuals and professionals
• Teaches the codes of French savoir-être and savoir-dire1

Rachel Chantal's LinkedIn username is rachelchantal, where she continues to share her expertise and insights in the field of French excellence and luxury hospitality.2