Rachel Burns

Rachel Burns is the Customer Success Manager at Paid, a company that transforms the procure-to-pay process for buyers and suppliers.5 Here are some key details about her professional background and role:

Professional Experience

Rachel has been heading up Customer Success at Paid, a role that was new to her but suited her experience and willingness to learn.1 As the Customer Success Manager, she likely focuses on ensuring client satisfaction and helping customers derive maximum value from Paid's services.

Education

Rachel has a strong educational background in art and education:

• Master's degree in Art Business and Creativity from Newcastle University (2016-2018)2
• PGCE in Secondary Education, indicating training as a teacher2

Previous Work Experience

Before joining Paid, Rachel worked in the public sector:

• Kirkleatham Museums Co-Ordinator at Redcar & Cleveland Borough Council (2020-2022)4

Skills and Contributions

At Paid, Rachel has been involved in various aspects of the company's growth and customer engagement:

• She has created content for the company, including founder videos showcasing Paid's best features3
• Her role likely involves managing client relationships, ensuring customer satisfaction, and potentially contributing to product development based on customer feedback

Rachel's diverse background in art, education, and museum coordination, combined with her customer success role at a technology company, suggests she brings a unique perspective to her current position at Paid.