Rachel Barnum is an accomplished professional with a diverse background in program management, training, instructional design, and customer service. She holds an Associates in Arts from Pitt Community College and has also studied Science, Technology & Society at North Carolina State University. Rachel has held various managerial roles at Amazon Games, specializing in player experience and diversity, equity, and inclusion (DEI) initiatives. Prior to Amazon, she gained experience as a lead training specialist at the Financial Industry Regulatory Authority (FINRA), where she managed learning and development programs. Rachel has also worked in instructional design and project management roles at Weejee Learning, Relias Learning, and as a freelance e-learning developer. Her background also includes customer service and sales positions at companies like Best Buy and Pixelated Geek. Rachel's diverse skill set and extensive experience make her a valuable asset in the fields of training, program management, and customer relations.