Rachael Harnish is a seasoned operations professional with experience in diverse industries such as healthcare, language learning, and tech education. She holds an MBA in Innovation from James Madison University and a bachelor's degree in Spanish and Liberal Arts from Eastern Mennonite University. Rachael is currently the Director of Operations at Shogun, a renowned e-commerce technology company. Previously, she worked as Director of Operations and Content Operations at Quantic School of Business and Technology, a virtual learning platform. Prior to that, she honed her skills in marketing, customer success, and research at Rosetta Stone, a language-learning software company. She is also a former caregiver at Home Instead Senior Care and a central transport orderly at Grandview Hospital.