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Quirien Schouten
Delivering the best Customer Experiences at Shell through digital transformation in Deal Making & CRM
Quirien Schouten is the Digital Transformation & Customer Experience Manager at Shell, located in Rotterdam, South Holland, Netherlands. He has a robust background in business and customer experience management, having previously served as a Retail Marketing Manager at Shell.2
In his current role, Schouten focuses on enhancing customer experiences through digital transformation initiatives. He has participated in significant industry events, such as pitching at the International Customer Experience Awards Finals for the Best Digital Transformation award in 2022.12 Schouten is also engaged in discussions about the challenges of digital transformation, referencing studies that indicate a high failure rate for such projects.3
His professional insights and activities can be followed on his LinkedIn profile, where he shares updates related to his work and industry trends.1
