PV Kannan

PV Kannan is the CEO and co-founder of 7.ai, a company specializing in customer engagement software and services. He has held this position since the company was founded in April 2000, and it is headquartered in San Jose, California. Under his leadership, 7.ai has developed a cloud-based platform that integrates predictive analytics and real-time decision-making to enhance customer interactions across various channels, including web, mobile, chat, social media, and phone. The company handles over 2 billion customer interactions annually for clients in diverse industries and employs more than 16,000 team members globally.1

Before establishing 7.ai, Kannan was involved with Kana Software, where he was part of the management team that acquired his previous company, Business Evolution Inc., for $140 million in 1999. His extensive background in technology and customer service solutions has positioned him as a thought leader in the field of AI-driven customer experiences.13 Additionally, Kannan is the author of the book "Age of Intent," which discusses the implications of AI in customer service.24