Prasun Choudhury

Prasun Choudhury is a seasoned data scientist with 15+ years of experience leading cross-functional teams in areas like Customer Success, Technical Support, Customer Experience & Systems Engineering across various technologies.

His expertise includes Strategic Leadership for post-sales operations, Product Support, Large-scale Contact Centre Management, Customer Success, Robotic Process Automation (RPA) using UiPath, Data Analytics (Python, R), Machine Learning (Python), and Chatbot Strategy & Implementation with platforms like Rasa, Dialogflow CX, AWS Lex & IBM Watson.

With a strong focus on a collaborative workforce, Prasun aims to innovate his leadership style to drive positive customer experiences aligned with strategic business goals.

His educational background includes a Bachelor of Engineering in Mechanical Engineering, an Executive Leadership Program in High Performance Leadership from Cornell University, and high school education from Mount Carmel School.

Prasun has held leadership positions at MoEngage Inc., Adobe, BrowserStack, Druva, and AirTight Networks across Technical Support, Customer Experience, and Solutions Engineering.

He excels in leveraging data analytics and automation to drive success in customer-centric environments.