Pranav Kumar

Pranav Kumar is a senior technology leader at Capgemini, currently serving as Senior Director - Data & AI | Customer First | Digital & Data Driven Cx | Gen AI for Cx | Conv AI.1 Here are some key details about his professional background and expertise:

Current Role and Responsibilities

Pranav joined Capgemini in July 2023 in his current global role covering the US, UK, EU, and APAC regions.1 His focus areas include:

• Managing portfolios aimed at delivering exceptional customer experiences
• Leading data-driven customer experience initiatives
• Implementing generative AI solutions
• Developing cutting-edge conversational AI experiences
• Delivering customer-centric strategies

Previous Experience

Prior to his current position, Pranav held the following roles:

• Director - Digital Experience, CDP, AI & Analytics at Capgemini (May 2021 - July 2023)1
• Management Consulting Practice Lead at PwC US Advisory (November 2014 - January 2017)1
• Digital Transformation Consultant at Infosys (July 2011 - July 2014)1

Areas of Expertise

Pranav has extensive experience in:

• Digital strategy and transformation
• Data-driven customer experience
• Artificial intelligence and analytics
• Customer data platforms
• Management consulting

Leadership Approach

Pranav describes himself as an achiever, learner, arranger, strategic thinker, and relator.1 He is passionate about leveraging Digital, Data & AI technologies to enhance customer experiences.

Additional Roles

Beyond his primary responsibilities, Pranav is also involved in:

• Mentoring through programs like Atal Innovation Mission and Technovation
• Serving as an advisory board member
• Speaking at industry events as a keynote speaker

Pranav Kumar's LinkedIn profile (username: krpranav) provides a comprehensive overview of his professional journey and accomplishments in the field of data-driven customer experience and AI.1