Prakash Kumar

Prakash Kumar is a seasoned professional with over 11 years of experience in consulting, customer success, and project/program management.

He holds an Executive General Management degree from IIM Bangalore and a Post Graduate Diploma in Business Management with a specialization in Marketing.

Currently, he serves as a Customer Experience Manager at Entain, a global leader in the sports betting and gaming industry, focusing on driving CX journey and insights for the UK market.

Prakash's expertise lies in utilizing customer data and analytics to enhance customer satisfaction, engagement, and loyalty by designing and implementing CX programs that benefit Entain's brand portfolio.

His goal is to provide exceptional CX that differentiates Entain from competitors and delights customers.

In the past, Prakash held key roles such as Customer Experience Transformation Manager at Entain, Client Delivery Manager at 10x Banking, Lead Consultant at Cerner Corporation, and Lead - Customer Success and Insights at Swire Shipping, showcasing his diverse skill set and industry knowledge.

He obtained his education from prestigious institutions including IIM Bangalore, SVKM's Narsee Monjee Institute of Management Studies (NMIMS), and Vellore Institute of Technology.

Throughout his career, Prakash Kumar has demonstrated a strong passion for creating customer experiences that drive growth, retention, and revenue.