Poonam Agrawal Tirandas

Poonam Agrawal Tirandas is a seasoned professional with over 19 years of international experience in Service Delivery, Customer Service, Product, Trade & Marketing, and end-to-end Process management. She possesses a unique ability to swiftly address operational challenges and implement effective solutions. Poonam is known for her leadership skills, people management abilities, and garnering respect from her team, colleagues, and superiors.

With a strong educational background that includes a Bachelor's degree in Commerce, Prince 2 Project Management training, Lean Six Sigma certification, and more, Poonam has honed her skills and expertise to excel in her field. She is devoted to continuous learning and professional development to stay abreast of industry trends and best practices.

Throughout her career, Poonam has held key roles in renowned organizations such as DHL, WNS Global Services, and Maersk Line. Her accomplishments include driving successful FTE savings, quality improvement projects, IT-enabled service enhancements, and leading high-volume and complex processes. She has been pivotal in change management initiatives, cost reduction strategies, resource optimization, and delivering substantial benefits to the business units she oversees.

Poonam's keen interest lies in senior and strategic roles that focus on organizational change and operational effectiveness. She thrives in dynamic environments, excels in handling short deadlines and rapidly changing goals, and is known for her agile approach to challenging assignments. Her professional journey is marked by a series of accomplishments, demonstrating her prowess in driving transformation, enhancing efficiencies, and achieving business objectives.