Jonathan Poma

Jonathan Poma is the Chief Executive Officer and co-founder of Loop, a returns platform specifically designed for e-commerce brands using Shopify. He has a background in technology and entrepreneurship, which he has leveraged to address the challenges associated with product returns in online retail.

Career Overview

Poma's journey in the startup world began with his role as a consultant, where he identified significant inefficiencies in the returns process while working with the brand Chubbies. This experience inspired him to co-found Loop in 2017, aiming to transform returns into a more manageable and profitable aspect of e-commerce. Under his leadership, Loop has grown rapidly, supporting over 1,100 brands and processing returns that have retained more than $400 million in revenue for its clients.12

Before becoming CEO, Poma held various roles at Loop, including President and COO. He has also been involved in other ventures, such as founding Rocket Code, a company focused on creating exceptional e-commerce experiences, and serving as Chief Evangelist for Brand Value Accelerator.34

Education and Skills

Jonathan Poma holds a Bachelor of Science degree in Business with a focus on Marketing and Management Information Systems from Miami University, which he completed in 2008. His expertise lies in e-commerce, startup growth, and operational efficiency, particularly in the realm of returns management.35

Vision and Impact

Poma emphasizes the importance of company culture and talent retention in building a successful organization. He believes that a strong culture is crucial for scalability and employee satisfaction, which are vital for sustaining growth in a competitive landscape.24

In summary, Jonathan Poma is a prominent figure in the e-commerce sector, recognized for his innovative approach to solving the challenges of returns management, making Loop a leader in this niche market.