Pierre Garrigues

Pierre Garrigues is the Country Manager for France at CM.com, a company that specializes in customer engagement and communication solutions. He has been actively involved in discussions about improving customer service, particularly highlighted in a recent survey conducted by CM.com that revealed significant consumer frustrations with brand interactions. In interviews, Garrigues emphasized the importance of adapting customer service strategies to meet the needs of consumers across different channels and geographical areas, advocating for a more personalized approach to customer interactions.1

Garrigues has a background in business development and marketing, having held various roles before his current position at CM.com. His educational credentials include a degree from Saint John's University.23 He is also known for his insights into omnichannel marketing and the necessity for brands to evolve their customer service practices to enhance overall customer experience.14

For more detailed professional insights, he maintains an active presence on LinkedIn under the username pierre-garrigues.2