Philip Rhodes

Philip Rhodes is a seasoned professional with over 15 years of experience in customer experience research, interaction design, information architecture, and customer experience strategy.

He founded fhios, an esteemed International User Experience Research and Design company with global offices in London, Brazil, and Singapore, later acquired by One to One in February 2010. Philip has a solid track record of collaborating with renowned international clients such as Microsoft and PayPal.

A proficient speaker, Philip regularly presents at national and international business and academic conferences. He is also a Fellow of the Royal Society of Arts and is fluent in Portuguese due to his extensive experience living and working in Brazil.

His expertise lies in areas such as customer experience research, information architecture, user experience design (UXD), and customer experience strategy.

Philip Rhodes holds a Doctor of Philosophy (Ph.D.) in Web Page, Digital/Multimedia, and Information Resources Design from the University of Portsmouth. He also completed his Bachelor's Degree in Communication and Media Studies at Bournemouth University.

Throughout his career, Philip has held prominent positions in various organizations, including Senior Director of UX Research at SentinelOne, Director of UX Research at Flexport, Head of UX Research at Google, Director of Experience Design Research at Capital One, and Director of User Experience Research at PayPal, among others.