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Philip Sager
Partner at Bain & Company
Philip Sager is a Partner at Bain & Company, based in their Toronto office.12 He is an expert in Bain's Customer Strategy & Marketing and Mergers & Acquisitions practices, with over 10 years of management consulting experience.1
Areas of Expertise
Phil Sager specializes in:
- Customer experience transformations
- Net Promoter System℠
- Creating economic value through customer loyalty
He has worked with clients across various industries, including:
- Retail banking
- Insurance
- Airlines
- Industrial products
- Luxury travel
- Telecom
- Media and entertainment
Professional Experience
Sager has advised both corporate and private equity clients on a range of topics, including:
- Customer experience and loyalty
- Merger integration
- Due diligence
- Turnarounds
- Performance improvement
- Negotiations
- Business unit strategy
His work has spanned North America, South America, Europe, and Asia.1
Education and Contributions
- MBA from INSEAD
- Bachelor of Science (honors) in Electrical Engineering from Queen's University
Phil is actively involved in developing the Young Engineering Alumni community at Queen's University and fundraising for student initiatives.1
Recent Insights
Sager has contributed to several recent publications and presentations, including:
- "After Years of Customer Loyalty Programs in Insurance, What Works, and What's Next?" (April 2024)
- "Banks Are Revving a Second Engine for Growth" (February 2023)
- "Experience Is the New Product; Here's How to Manage It" (June 2018)13
Philip Sager's LinkedIn username is phil-sager, as confirmed in the query.
