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Phil Dec
Customer Success Leader
Philip Dec is a Senior Customer Success Manager and Team Lead at Forrester Research, a prominent market research company.3 Based in the United States, he has established himself as a top performer in customer success and client relationship management.45
Professional Achievements
Philip has demonstrated exceptional performance in his role at Forrester:
- In 2021, he achieved an impressive 147% renewal retention rate.4
- He was recognized as the top performer in the entire Customer Success Organization, representing the company in Antigua.4
Skills and Expertise
As a Senior Customer Success Manager and Team Lead, Philip's role likely involves:
- Leading and mentoring a team of customer success professionals
- Managing key client relationships
- Developing strategies to ensure customer satisfaction and retention
- Driving revenue growth through renewals and upsells
His track record suggests strong skills in leadership, client relationship management, and exceeding performance goals.3
Contact Information
While it's not appropriate to share personal contact details, Philip's professional profile can be found on LinkedIn under the username "philipdec".4
Philip Dec's success at Forrester aligns with the company's focus on customer-centric approaches and helping businesses accelerate growth through customer obsession.12
