Suggestions
Phil Hesketh
Lead Service Designer
Phil Hesketh is a Lead Service Designer currently working at the Department for Energy Security and Net Zero in the United Kingdom.2 He is an experienced professional in the field of service design and user experience, with a diverse background in various roles and industries.
Professional Experience
Phil Hesketh has held several notable positions throughout his career:
-
Founder of Consent Kit: Since January 2019, Phil has been running Consent Kit, a project aimed at simplifying inclusive and responsible research recruitment for organizations.1
-
Founder of Ethics Kit: Launched in February 2018, this initiative focuses on bridging the gap between philosophical and applied ethics for professionals working in technology.1
-
Service Design Consultant: From February 2020 to November 2022, Phil worked at TPXimpact, a B Corp, where he led design and research projects for national and local clients.1
-
Research Lead and Service Design Consultant: He worked at The Co-op from November 2016 to September 2018, leading research and service design efforts in a multi-award winning team.1
Education and Certifications
Phil's educational background includes:
- A Master's degree in Digital Experience Design from Hyper Island, which he completed with distinction in 2016.1
- A BA (Hons) in Interactive Multimedia from The University of Huddersfield, obtained between 2004 and 2008.1
He has also recently acquired a certification in "Generative AI for Everyone" from DeepLearning.AI in February 2024.1
Skills and Expertise
Phil Hesketh's expertise lies in:
- Service design
- User experience (UX) design
- Research leadership
- Workshop facilitation
- Stakeholder alignment
- Prototyping
- Mapping and identifying service patterns
His work often involves understanding and communicating needs, as well as defining service patterns for various organizations.1
