Petri Kononow

Petri Kononow is a prominent figure in the field of automation and artificial intelligence, currently serving as the Director of Resolution Management at Elisa, a leading telecommunications company based in Finland. His role encompasses various critical areas including Automation, AI, Robotic Process Automation (RPA), and Preventive Fault Management. He is focused on leveraging AI-driven automation to enhance operational efficiency and customer satisfaction within the organization.

Professional Background

Kononow has a robust educational background, holding an Executive MBA from Henley Business School and pursuing further studies at LUT University. His career at Elisa spans over 15 years, during which he has held several key positions:

• Director of Automation (March 2023 - Present): Leading initiatives in automating IT systems and implementing strategies for process mining and data analytics.
• Development Director, Head of Automation (2019 - March 2023): Responsible for the automation of operational support and business support systems.
• Development Director, Problem Management & Incident Management (2013 - 2019): Focused on improving problem management processes and predictive fault management using big data analytics.
• Senior Consultant (2008 - 2013): Engaged in customer consulting and ITIL process planning.

Achievements

Kononow has successfully led over 250 innovative automation use cases and closed around 1,600 problem cases, significantly improving operational metrics such as achieving a 97% growth in preventive fault actions and reducing network incidents by 73%. His expertise in Lean Six Sigma methodologies has been instrumental in driving these results.

Skills and Certifications

He is well-versed in various methodologies and holds certifications such as:

• Master Black Belt in Lean Six Sigma
• ITIL certifications
• COBIT and ISO 20000 certifications

Kononow's extensive experience and commitment to leveraging technology for operational excellence position him as a key contributor to Elisa's strategic goals in digital transformation and customer service enhancement.