Peter Muntaner

Peter Muntaner is a Board Member at the Better Business Bureau (BBB) of Chicago & Northern Illinois.2 He currently works as the Manager of Contact & Support Centers & Claims at WEC Energy Group – Business Services.2

Some key points about Peter Muntaner:

1. He joined the BBB board in 2021, sharing on LinkedIn that he was starting a new position as Board Member at Better Business Bureau.4

2. Prior to his current role, Muntaner worked at the Illinois Commerce Commission as the Director of the Consumer Services Division.13 In this role, he:

   • Reported to Randy Nehrt, Chief of the Bureau of External Affairs
   • Oversaw a division that handled constituent complaints and set policy matters balancing consumer and utility interests
   • Was involved in rulemaking processes related to customer service, billing, and service discontinuance practices for public utilities
   • Established policies and procedures for investigating consumer complaints

3. At the Illinois Commerce Commission, Muntaner was considered a managerial employee excluded from collective bargaining due to his role in establishing policies and procedures.1

4. His LinkedIn username is pmuntaner, as mentioned in the query.45

5. Muntaner has experience in customer service and support roles, which aligns with his current position at WEC Energy Group and his involvement with the BBB.25