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Peter Biber
Director - Customer Success at KETIV Technologies, Inc.
Professional Background
Peter Biber is a motivated and passionate customer-focused executive renowned for his extensive experience across the entire spectrum of customer engagement. Starting his career in customer support at just 17 years of age, Peter has cultivated a profound understanding of customer needs at all levels. He has amassed considerable global experience, serving organizations in diverse world markets and catering to clients ranging from micro businesses to large enterprises.
Throughout his career, Peter has held prominent leadership positions in customer success, showcasing a steadfast commitment to enhancing the customer experience. His role as Director of Customer Success at KETIV Technologies, Inc. marks a significant milestone in his career. Here, he demonstrates his exceptional ability to map customer interactions effectively, ensuring that clients' journeys from initial value promise through to renewal are seamless and rewarding.
Before joining KETIV Technologies, Peter served as Global SVP of Customer Success at Resolve Systems, where he leveraged his deep expertise to refine customer support strategies and boost overall satisfaction levels. His impressive track record also includes entrepreneurial experience, notably as the owner of Alkalign, where he demonstrated remarkable leadership and business acumen.
Peter's extensive work at Sage is also noteworthy; he has held numerous roles, including Interim VP CBC in Atlanta and Global VP Customer Success for CBCs. His strategic vision at Sage greatly contributed to enhancing customer support mechanisms and overall customer satisfaction, with a particular focus on Service Level Agreement (SLA) delivery and Net Promoter Score (NPS) improvements.
In addition to his operational prowess, Peter’s COO-level experience encompasses strategy formulation for large organizations, mergers and acquisitions integration, and process evolution—areas in which he has truly excelled, showcasing his versatility and depth of industry knowledge.
Education and Achievements
Peter’s foundation in technology and communications engineering began at Scotch College and continued at La Trobe University. Here, he studied a rigorous curriculum that included Computer Science, Communications Engineering, Physics, Maths, Electronics, and Programming. This academic background not only provided him with the technical knowledge required in the tech sector but also instilled in him a keen analytical mindset, essential for problem-solving in complex, customer-focused environments.
Peter has held various pivotal roles in organizations, significantly impacting the customer service experience and driving results. As a member of the Support Services Advisory Board at the Technology Services Industry Association (TSIA), he contributed valuable insights that have helped shape best practices in customer support across the industry.
His comprehensive background in Support Services, Professional Services, and Operations positions him uniquely as a thought leader in these areas, allowing him to approach challenges from multiple perspectives and deliver exceptional value to clients.
Peter's wealth of experience in hosted solutions, Software as a Service (SaaS), and cloud support models demonstrates his ability to adapt to the rapidly changing landscape of technology and customer demands. His keen understanding of revenue recognition pivot and operational efficiency underscores his role as a strategic asset for any organization.
Notable Achievements
- Over 25 years of experience in customer support, services, and operations, showcasing a robust career trajectory and evolution in customer-facing roles.
- Proven success in increasing customer satisfaction and loyalty through effective mapping of customer interactions and needs, ensuring that the customer voice is always heard.
- Leadership in global initiatives, overseeing P&L management, billing, and flexible workforce solutions that facilitate service excellence in diverse markets.
- Strategic M&A integration, demonstrating efficiency and foresight during organizational transitions and advancements in company strategies.
- Member of the Support Services Advisory Board at TSIA, actively participating in shaping industry standards and frameworks for customer success and support services.
- Transformation of support operations, leading the shift from traditional on-premises systems to more agile, cloud-based solutions, ensuring that companies keep pace with technological advancements and customer expectations.
Peter Biber’s diverse background and wealth of expertise in customer success and support services make him an invaluable asset to any organization striving to enhance its customer-facing operations. As he continues to drive innovation and excellence in client relations, his passion for delivering outstanding customer experiences remains at the forefront of his career.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.