Pernilla Brouzell

Pernilla Brouzell is a highly motivated CX manager, marketer, and leader with extensive experience in change management and business development in executive roles. With a strong emphasis on teamwork, she excels in setting and exceeding goals. Her passion lies in enhancing customer experience and employee engagement.

Over the past 20 years, Pernilla has strategically and operationally contributed to business development, financial accountability, personnel management, customer focus, brand building, corporate culture, marketing communications, and sales across a range of businesses from national to international, mainly within B2B settings. She is skilled at having a holistic view and executing plans effectively. As a coachable and hands-on leader, Pernilla engages, challenges, and motivates those around her. She is known for her openness, curiosity, and lack of pretense. Outside of work, she enjoys skiing and has a background as an elite level skydiver.

Pernilla's philosophy revolves around the importance of clear business direction, a strong corporate culture, engaged employees, and loyal customers in driving profitability and sustainable growth. She believes that success, regardless of the size of the company, is rooted in the collective attention to detail and the actions of every individual within the organization. Emphasizing joy, trust, and a shared commitment to excellence are fundamental to achieving customer satisfaction.