Paula Whitwell

Paula Whitwell is a seasoned professional with a wealth of experience in delivering impeccable service to customers. Her expertise lies in managing end-to-end customer service operations through in-house teams at various locations and outsourced relationships, including both onshore and offshore setups. She is a highly motivated and customer-centric individual known for her ability to shape and execute business strategies effectively. Paula advocates for customers across the organization, ensuring their voices are heard through frontline staff.