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Paula Obler
Paula Obler is a Software Engineer at Earnin, a financial technology company.1 She specializes in building tools for Earnin's customer service agents and internal teams to improve customer support efficiency.1 Paula played a key role in developing a new customer service tool using Retool to prepare for the launch of Earnin's WeWin feature.1 This tool streamlined the customer support workflow, allowing agents to access information faster and respond to customers more confidently.1
Some of Paula's notable achievements include:
- Reducing development time for internal tools from months to just two weeks using Retool.1
- Creating a service dashboard that empowers agents to respond to customer requests and issues quickly and easily.1
- Improving the developer experience in creating and updating internal tools.1
Prior to her role as a Software Engineer, Paula worked as a Customer Champion Operations Specialist at Earnin.3 She has been with Earnin for over 6 years, demonstrating her commitment to the company's mission of providing better financial control for its customers.2
