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Paula Fagerlund
Intrapreneur, Head of Innovation center and development department of customer interactions at AF
Paula Fagerlund is an experienced professional currently serving as the Head of Development Department of customer interactions at Arbetsförmedlingen (the Swedish Public Employment Service).1 She is also described as an intrapreneur and the Head of Innovation center at the same organization.12
With over twenty years of experience in digital innovation and transformation, Paula Fagerlund is a seasoned entrepreneurial leader. Her role involves overseeing the development of customer interactions and leading innovation initiatives within Arbetsförmedlingen.
Paula is active on LinkedIn, where her username is indeed paulafagerlund. She frequently shares insights and thoughts on various topics related to her work, including:
- Innovation and team dynamics4
- Generative AI and its accessibility for further development3
- Engagement and leadership in innovation5
Her LinkedIn posts demonstrate her engagement with current trends in technology and innovation, as well as her commitment to fostering a culture of innovation within her organization. Paula Fagerlund appears to be a forward-thinking leader who is passionate about leveraging technology and innovation to improve customer interactions and organizational processes.
