Paul Roemer

Paul Roemer, a consulting executive and omni-channel customer experience expert with more than 30 years of experience, is a respected and principled leader with a high level of integrity. He has sold and delivered consulting services worth more than $300 million and managed programs as large as $150 million with teams of 120 professionals in 30 countries. He is an international expert in program and project management and has a proven record of delivering innovation.

Roemer’s deep management expertise includes healthcare, rain-maker, CX/UX, strategy, digital, program management, design-thinking, call centers/CRM, and transformation. He led IBM's global healthcare patient and customer consumerism, access, and engagement consulting practice, transforming consumerism to provide a better experience and drive wellness.

Roemer consults with healthcare executives to define and create an effective and innovative digital health consumerism strategy built on human-centered design, with a single aim of exceeding consumers' expectations every time they interact with their healthcare organization. The strategy is omnichannel, with a mobile-first digital customer engagement and a phone (call centers/CRM) touchpoint, making every interaction remarkable, anytime, anyplace, and on any device.

Roemer studied MBA at Vanderbilt University - Owen Graduate School of Management, BA at the University of Maryland Baltimore County, and took courses at the United States Air Force Academy. He is currently the CEO at Pale Rhino Consulting and the former Instructor at The Healthcare MBA (OHSU & PSU), Instructor at Oregon State University College of Business, Associate Partner, Healthcare Consumerism & Digial CX Consulting Leader at IBM, Adjunct Instructor at the Fox School of Business at Temple University, Consulting Principal & Practice Leader at IBM Global Services, and Volunteer club leader at Young Life.

Roemer’s expertise lies in consumerism, access, engagement, cognitive health, business development, practice management, process improvement, innovation, human-centered design, UI/UX, digital customer engagement, CRM, social-CRM, call centers, patient retention, business strategy, change management, Social Networking, and PMO, and his talents profile is Ideation, Strategic, Activator, Self-Assurance, and Belief-based.