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Paul Redmann
Senior Quality Manager, Customer Advocacy Team at HERE Technologies
Professional Background
Paul Redmann is a seasoned senior quality management professional with an illustrious career spanning over two decades in the tech industry, specializing in Quality Assurance. Currently, he serves as the Senior Quality Manager within the Quality Office at HERE, the preeminent global supplier of commercial mapping data, software, and services. His extensive experience of 24 years with HERE/Nokia/NAVTEQ speaks volumes about his dedication and expertise in the field.
Based in the vibrant city of Chicago, Illinois, Paul has dedicated 23 of those years exclusively to the Quality Assurance division, where he has demonstrated a strong commitment to maintaining the highest standards of quality and customer satisfaction. Throughout his tenure, Paul has taken on various responsibilities that have cemented his reputation as an authority in quality management. This includes overseeing real-world map testing, leading database auditing efforts, and ensuring compliance with industry standards such as ISO 9001 and ISO/TS 16949. Most recently, he has been instrumental in focusing on customer quality, ensuring that HERE continues to meet and exceed the expectations of its diverse client base.
Moreover, Paul is an active member of the American Society for Quality (ASQ) since 1999, showcasing his commitment to professional development and industry engagement.
Education and Achievements
Paul’s academic background is as impressive as his professional accomplishments. He holds a Bachelor of Arts in Political Science from Concordia College, which provided him a strong foundational understanding of organizational dynamics and governance. Furthering his education, Paul obtained a Master of Business Administration (MBA) with a concentration in Finance from Lewis University in Romeoville, Illinois. His educational qualifications, combined with his extensive experience in quality management, have equipped him with the skills necessary to navigate complex challenges and drive organizational excellence.
Delving deeper into his expertise, Paul has cultivated a rich skillset that encompasses a variety of specialty areas. These include, but are not limited to:
- ISO 9001:2000 and ISO/TS 16949 standards,
- 8D problem-solving methodologies,
- Root Cause Analysis techniques (employing the 5-why technique and Ishikawa/Fishbone diagrams),
- Quality System Documentation and Auditing (both internal and external),
- Supplier Quality Auditing,
- Corrective and Preventive Action Systems,
- Failure Mode Effect Analysis (FMEA),
- Customer Survey Programs,
- and Lean/Six Sigma methodologies (holding ASQ Green Belt certification).
These skills underpin his holistic approach to quality management, prioritizing not only compliance and certification but also fostering a culture of continuous improvement. Paul’s analytical mindset and systematic approach have significantly contributed to the enhancement of product quality and customer satisfaction at HERE.
Achievements
During his long-standing career, Paul Redmann has garnered remarkable recognition for his contributions to the field of Quality Management. One of his most notable achievements is earning a Professional Achievement Award in Quality Management from the prestigious University of Santa Cruz in California. This accolade not only highlights his expertise but also his unwavering commitment to the principles of quality assurance and management.
In addition to his professional accolades, Paul is a dual citizen of the United States and Canada, having been born in Saskatoon, Canada. His diverse background enriches his perspective on quality management and customer advocacy, allowing him to effectively address the needs of a global clientele while maintaining a keen sense of local requirements.
With the rapid evolution of technology and the increasing importance of quality in ensuring customer loyalty and satisfaction, Paul's role at HERE is more critical than ever. As organizations become increasingly reliant on data-driven solutions, his expertise in Customer Relationship Management (CRM), including Net Promoter Score (NPS) metrics and customer survey programs, positions him as a key player in transforming customer insights into actionable improvements.
Through his leadership, HERE continues to refine its quality processes and practices, thereby enhancing its brand reputation and reinforcing its position as a market leader in the commercial mapping domain. Paul Redmann is undeniably a driving force behind quality management in technology, demonstrating that with dedication, education, and a focus on continuous improvement, organizations can achieve extraordinary outcomes and maintain competitive advantages in today’s fast-paced marketplace.
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