Paul Piazza

Paul Piazza is a seasoned Customer Success Leader with over two decades of experience in the field. He specializes in scaling both Public and Private domestic and international Customer Success teams by implementing effective processes and thought leadership. Paul's mission is to deliver measurable ROI to both internal and external customers to ensure the success of the organization. His skills range from account penetration strategies to customer lifecycle management, NPS Survey approaches, segmentation expertise, and sales negotiation/closing skills. He focuses on empowering his teams with empathy-based relationship building and creating strong cross-functional collaboration.