Paul Flynn

Paul Flynn is a seasoned professional in the banking and digital transformation sector. He previously served as the Head of Digital Channels at KBC Bank Ireland, where he led a significant project to enhance the bank's digital customer experience.14 During his tenure at KBC, Flynn spearheaded an initiative to redesign and rebuild the bank's website, resulting in a 30% increase in customer conversion rates.4

Flynn has over 25 years of experience in financial services.2 Prior to his role at KBC, he worked at Bank of Ireland for more than 20 years.3 In April 2022, Flynn announced his decision to leave Bank of Ireland to pursue other personal and professional opportunities.3

Currently, Paul Flynn holds the position of Digital Transformation Programme Director at Trinity College Dublin.56 In this role, he continues to apply his expertise in digital innovation and customer experience improvement.

Throughout his career, Flynn has been recognized for his ability to work flexibly, innovate, and drive digital transformation initiatives.6 His focus on customer-centric approaches and data-driven decision-making has been a hallmark of his professional achievements.1