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Patrick Milburn
Managing Director, Hong Kong & Singapore at Mezzo Labs
Professional Background
Patrick Milburn is a seasoned digital leader whose career spans numerous prestigious roles across agency and client-side environments. With vast expertise in data analytics, optimization, and digital strategy, he has immensely contributed to various organizations, driving forward-thinking digital initiatives and frameworks that elevate client experiences and performance metrics. As the Managing Director for both Hong Kong and Singapore at Mezzo Labs, Patrick is at the forefront of crafting innovative strategies that leverage data to optimize digital engagement, serve client needs, and ultimately enhance business outcomes.
Previously, Patrick has enjoyed a distinguished tenure at DigitasLBi APAC, where he held pivotal roles ranging from Head of Data & Analytics to Head of Optimization & Analytics in Hong Kong. In these leadership positions, he not only honed his skills in understanding market dynamics and customer behaviors but also spearheaded projects that transformed data into actionable insights. His responsibilities involved managing multi-disciplinary teams and ensuring that analytics efforts align with both creative and strategic objectives, delivering significant ROI for clients.
Before his successful stint at DigitasLBi, Patrick contributed to the digital domains of major financial institutions like Lloyds Banking Group and Barclays. His role as a Digital Optimisation Senior Manager at Lloyds Banking Group allowed him to deepen his appreciation for customer-centric digital solutions. During his time at Barclays, his diverse roles from Digital Commercial Manager to Digital Programme Manager provided him with a robust understanding of how to foster digital innovation within large, complex organizations.
Patrick’s extensive background reflects not just a career but a relentless pursuit of excellence in the digital landscape, underpinned by his commitment to harnessing data-driven insights to drive strategy and innovation.
Education and Achievements
Patrick Milburn's educational journey began at Queen's College in Taunton, where he laid the groundwork for his future academic and professional successes. Following this, he pursued higher education at The University of Birmingham, acquiring knowledge that has undoubtedly informed his strategic approach to digital marketing and leadership in the technology sector. The combination of rigorous academic training and practical experience has equipped Patrick with a unique perspective, valuable to both clients and colleagues alike.
Throughout his career, Patrick Milburn has built an impressive portfolio of achievements. His leadership has seen him transform the capabilities of the teams he has managed, fostering a culture of innovation and adaptability. Under his direction, Mezzo Labs has expanded its footprint in the bustling Asian markets, addressing unique regional challenges with tailored digital solutions that promote growth and engagement. His focus on optimization and analytics reflects a dedication to learning and adapting in an ever-evolving digital marketplace.
Moreover, Patrick's insights into data and analytics have had a significant impact on driving performance and customer engagement across the companies he served. His contributions have established best practices that set benchmarks within the industry, improving client ROI and establishing trusted partnerships.
Achievements
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Transformative Leadership at Mezzo Labs: As the Managing Director for Hong Kong and Singapore, Patrick has played a key role in defining strategic initiatives that have propelled the company's growth in Asia. His visionary leadership is complemented by a results-oriented approach, ensuring that Mezzo Labs effectively serves a diverse clientele.
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Pioneering Data-Driven Strategies: Through various leadership roles at DigitasLBi APAC, Patrick has pioneered innovative data-driven marketing strategies that have not only enhanced the effectiveness of campaigns but also shaped how organizations perceive and utilize analytics.
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Building High-Performing Teams: An integral aspect of Patrick's career has been his commitment to developing high-performing teams. By fostering talent and promoting collaborative environments, he has significantly improved the efficiency and creativity of the teams he has led, resulting in exceptional project outcomes.
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Enhanced Digital Engagement in Financial Services: During his tenure at leading financial institutions such as Barclays and Lloyds Banking Group, Patrick has made noteworthy contributions in driving digital transformation strategies. His ability to bridge technology with business objectives has simplified complex processes, enriching customer interactions and outcomes.
Patrick Milburn's career reflects a deep commitment to the digital landscape, characterized by innovation, strategic thinking, and a keen understanding of market trends. His journey through renowned organizations showcases not just his capabilities but serves as an inspiration for aspiring digital leaders aiming to make a significant impact in their fields.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.