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Parama Avula
Sales Operations Manager I - Knowledge Management at HERE Technologies --------- Knowledge Management / Self-Service Portals / Enterprise Search / CMS / ECM / KCS
Professional Background
Parama Avula is a seasoned Software Engineer with over 13 years of extensive experience in the realm of Knowledge Management, specializing in InQuira tools and Java/J2EE technologies. Throughout her career, Parama has successfully held various influential roles including Project Lead, Analyst, and Solution Architect, showcasing her diverse skill set and adaptability within the fast-evolving technology landscape. Currently, she serves as the Sales Operations Manager I for Knowledge Management at HERE Technologies, where she applies her expertise in optimizing content management systems and enterprise search functionalities.
Her previous positions include significant contributions to notable companies such as Sony Mobile Communications as a Knowledge Management Solution Architect and Cisco as a Search Tuning & Grading Specialist, where she honed her skills in search optimization and managed various knowledge-centered support initiatives. Parama has also played crucial roles in migration project delivery, notably transitioning systems from InQuira to Salesforce and Khoros-Lithium, which showcases her project management capabilities and technical proficiencies in handling complex migrations smoothly.
Parama’s in-depth understanding of Content Management Systems (CMS) and Enterprise Content Management (ECM) is complemented by her technical prowess in leveraging J2EE APIs, including EJB, JDBC, and JMS, demonstrating her capability to build and manage scalable enterprise-level applications. Additionally, her experience with Search Tuning and Grading for self-service content has significantly improved the way organizations handle knowledge bases used for customer service portals, contact centers, and service center knowledge bases.
Education and Achievements
Parama holds a Master’s degree in Computer Applications (MCA) from Sri Venkateswara University, which has equipped her with a robust knowledge foundation in software development and IT strategies. Her academic background laid the groundwork for her successful career in technology, enabling her to understand the intricacies of software engineering and the importance of user-centered design in contributing to business outcomes.
Parama began her educational journey at Jawahar Navodaya Vidyalaya in Chittoor, where her early exposure to technology and education fostered her passion for computer science. Throughout her career, she has engaged in activities to further her learning and achievements, from business requirement elicitation and analysis to development and training, thus ensuring a comprehensive grasp of the software development lifecycle.
Notable Achievements
Parama’s career boasts numerous achievements, demonstrating her commitment to excellence and innovation in software engineering. Some of her notable accomplishments include:
- Expertise in InQuira Tools: Demonstrated unrivaled proficiency in various InQuira tools such as InfoCenter, Information Manager, and Analytics Reporting, contributing to enhanced knowledge management solutions.
- Leadership in Knowledge Management: As a solution architect and effective project lead, Parama has led multiple projects aimed at improving knowledge sharing and customer support services within organizations, thereby impacting overall service efficiency.
- Proficiency in CRM and KCS: Her extensive work in CRM-KM integrations offers remarkable insights into enhancing customer relationship management, particularly in knowledge-centered support systems.
- Operational Excellence: As an Operations Manager, Parama's strategic planning and execution in migration projects demonstrate her ability to manage cross-functional teams toward achieving complex business objectives.
- Technical Expertise: Mastery over programming frameworks such as Struts and extensive experience in operating tools like Jira and Confluence make her a vital asset in any tech-focused organization.
Parama Avula's ongoing journey in the technology industry serves as an inspiration for professionals looking to excel in the fields of software engineering and knowledge management. With her in-depth technical skills combined with a strong foundation in business analysis, she helps organizations streamline their operations effectively, maximizing productivity while fostering innovation. Her commitment to quality and excellence is evident in every role she undertakes, and her passion for technology continues to drive her forward into exciting new projects and challenges.