McGill University

Marianopolis College

Skills: Business Strategy · Strategic Partnerships

BASE1

Co-Founder / President

Software Delivery Lead

Costco Wholesale

Costco Global eCommerce Program Manager 

•	Establish a Hybris Practice in California that services the West Coast customers as well as partners.
•	Built an overall implementation strategy framework encompassing cross-functional synergies, technological direction, as well as governance structures.
•	Drive Hybris eCommerce cloud based needs through customer and partner channels.
•	Support sales with license and service opportunities.
•	Support existing customers with Hybris eCommerce delivery needs.
•	Establish Full Life Cycle standard and best practices

Senior Manager - California

hybris is the leading worldwide #1 e-commerce platform . 

• Created a focused vision and defined measurements of success for large and complex end-to-end customer software implementation for my team of 15 project managers, software engineers, technical architects, product owners and quality analysts.
• Created and defined governance models including roles and responsibilities and communication plans for the hybris team, the customer, our partners and 3rd party vendors.
• Built solid, enduring customer and partner relationships with leaders, sponsors, and decision makers at the executive level. 
• Drove partner discussions, working engagements, and strategies and managed escalations at the executive level.
• Drafted multi-million dollar engineering proposals and wrote and approved statements of work during the pre-sales phase.
• Managed the entire implementation budget, timeline, staffing, governance model, and risk mitigation plans. 
• Set forth implementation best practices and ensured their adoption throughout the department. 
• Responsible for team moral and foster a positive team culture.

Accomplishments:
-  Successfully completed 2 major Go-Lives with a high-level customer satisfaction. 
-  Exceeded departmental software development goals in further enhancing the CORE product. 
-  Received world-class customer referrals.

hybris software

Senior Engineering Manager

Reporting directly to the VP of Professional Services, I led and managed teams of Project Managers and Consultants in North America and Singapore in the consultation and implementation of SAP HCM 3rd party solutions to Fortune 500 companies worldwide. 

• Managed key customer relationships and accounts at executive and senior management levels.
• Led daily dashboard meetings to review overall project progress, strategy, risk, as well as technical discussions.
• Created a positive teaming environment and drive low attrition by establishing career paths and growth for all team members. 
• Created departmental goals oriented around customer satisfaction and customer references.
• Implemented and utilize services best practices & operational process improvements and initiatives to increase services capability, drive revenue and profitability to support business goals.
• Oversaw team resources’ utilization, hiring plan, and overall projection numbers to ensure quarterly revenue targets are met.
• Worked closely with Sales team to write, review, and approve statements of work, enhancements, and change requests.
• Grew Professional Services department by 100%. Actively participated in interviewing and hiring of Project Managers, Functional & Technical Consultants in North America, Europe, Latin America, and Asia.
• Led professional service team members through mentoring and training for continued performance improvement as well as creating and following up on career development plans and managing yearly performance reviews. 

Accomplishments:
- Grew Professional Services organization by 100% over the course of 10 months.
- Expanded organization to the Singapore market to service our customers in Asia Pacific.
- Exceeded service revenue targets.

Nakisa

Director - Professional Services

• Managed direct reports, SAP consultants and developers, to ensure smooth project delivery according to project management methodology
• Managed and drove the overall SAP delivery schedule to ensure work is resourced and completed on time.  
• Identified, managed, and drove resolution of project issues as well as -project risk.  
• Managed project costs according to project budget and monitored and controlled project activities
• Provide timely and accurate reporting (to management and customer) for all project/client activities and project sign‐offs including; weekly project status reports, bi‐weekly project invoicing, and post‐mortem reports.
• Lead highly-skilled, cross-functional teams consisting of business and technical SAP HCM consultants across  projects.
• Proactively managed scope and invoke change request process when required.  
• Maintain ongoing interaction with customer project team to build and maintain solid relationships and to identify up‐selling opportunities 
• Actively contributed to the development and maintenance of client best practices and project management processes.

Accomplishments:
 - Successfully implemented 5 SAP HCM Nakisa 3rd Party Solutions.
 - Obtained 3 customer references (the most of any Project Manager)

Manager / Project Manager

Responsibilities:
• Drove global product requirements, product planning, product design and deployment, including   
  new product features and enhancements. 
• Led a team of 50 engineers in the development, testing and deployment of software based 
  products.
• Created comprehensive development and deployment product roadmaps and coordinated  
  activities between software engineers departmental managers and customers.
• Applied internal key metrics to monitor and execute project activities, ensuring adherence to 
  delivery schedules, costs and quality assurance goals.
• Led requirement review and kick-off meetings as well as status-oriented and mitigation strategy 
  meetings.
• Constantly communicated goal and vision of the project to ensure internal and customer 
  milestones were met.
• Actively created harmonious internal synergies between team members in-house and on 
  customer's sites. 
• Motivated and challenged engineers in order to complete tasks at hand.
• Encompassed total project responsibility and held accountable for project success.

Accomplishments:
- Reduced overhead by 15% by streamlining delivery of all CAE Simulation products.
- Successfully lead and managed Airbus contracts – extremely visible and vital CAE contracts.

Software Engineering Product Manager

Responsibilities:
• Ensured client satisfaction by providing consistent communication; set and managed customer 
  expectations and enforced internal deadlines to assure customer milestones were met.
• Served as the main customer point of contact and lead a team of 15 engineers, pilots and 
  international customers in the scope, development, integration, planning and deployment of the 
  Boeing 737 flight simulator. 
• Managed software project release life cycle, including determining tempo, testing and deployment 
  strategy.
• Led project teams and developed project proposals and detailed project plans. 
• Contact for Sales & Marketing to support demos to potential customers.
• Worked very closely with software engineers in trouble-shooting and mitigating software 
  programming issues.
• Encompassed total project responsibility and held accountable for project success.

Accomplishments:
Developed and deployed the first Boeing 737 Simulator for WestJet, the first to be qualified by 
   Transport Canada.
Turned around previously strained relations with key clients, most notably Southwest and 
   SunCountry Airlines.
Rated as the department’s “Most Customer Focused Project Manager.”

Software Engineering Project Manager

Alexandria is an educational platform that enabled teachers to share their content and students to learn in collaboration.

Responsibilities:
• Pitched project to VCs, Angel Investors and private investors; raised start-up funds.
• Created and built organization from scratch – raising funds, business plans, hiring, marketing, development, repeat (in no particular order : )
• Formed partnerships with public and private schools in the greater Montreal area.
• Lead a video producer, web designer and python programmer in the scope, development and deployment on website.
• Interviewed potential partners, CTO's, programmers, designers and film producers.

Accomplishments:
- Learned through my failures.

Alexandria

Founder

MATHink Tutoring 
Founded an in-house tutoring company with a focus on math & sciences with a mentoring component. 

• Created unique learning material and content including practice exercises, practice exams, and step-by-step learning material for all high-school grade levels.
• Formed partnerships with tutoring agencies in an effort to make a positive difference in the world.
• Hired passionate and dedicated tutors that were tenacious and determined to influence our student’s lives.
• Served as mentor and coach for tutors, students, and parents. 

Accomplishments:
- Changed lives

MATHink

Responsibilities:
• Heading up a team in integration, modeling, deployment and certification of Full Flight Simulators, both in house and on client sites.
• Deployed the first ATR42 & 72 Full Flight Simulator. 
• Modeled and deployed flight control systems for the MD11 and MD10 FedEx Full Flight Simulators.

Accomplishments:
- Certified 3 FedEx MD11 simulators

Paolo Mazza