Pamela Cooley

Pamela Cooley is a dedicated professional with a strong passion for people, customer service, and helping individuals reach their full potential.

Throughout her career, Pamela has excelled in change management roles, combining her expertise in creating structure, providing top-notch service, and developing training and career advancement programs.

She places a high value on empathy, maintaining an open-door policy, offering guidance, and actively listening to both new and experienced employees.

Pamela's specialties include wine expertise, sales, change management, leadership development, new hire training, customer-focused selling, internal and external customer service, business writing, time management, dealing with difficult individuals, computer training, instructional design, project management, and various soft skills training.

Her educational background includes studying Global through Semester at Sea, a BA in Communications Rhetoric & International Relations from the University of Pittsburgh, and additional studies at Central Bucks East.

Pamela has held key positions in renowned organizations such as Storybook Mountain Winery as a Wine Maven, The PlumpJack Group as a Tasting Room Manager, Quixote Winery as Director of Hospitality and Marketing, William Morris Endeavor as Training Director, William Morris Agency as Corporate Trainer, Oakwood Worldwide as National Training Consultant, Marriott ExecuStay as Business Support Analyst, and Marriott International as Lead Business Support Analyst and Corporate Trainer.