University at Buffalo

Bishop Grimes Junior/Senior High School

Director of Customer Operations at RevShoppe

RevShoppe

Enterprise Program Manager

Pavilion

Member

Head of Enablement

RevShoppe is transforming sales engagement through executive strategy and tactical workflows. By optimizing operations, messaging, and enablement, our operating models empower executives to scale their go-to-market strategy and deliver an unrivaled buyer experience.

Unicorns and Fortune 500 companies alike – including Segment, Expedia, Adobe, Cisco, and DocuSign – rely on RevShoppe for strategic direction to increase pipeline.

Director of Customer Operations

Senior Strategic Consultant

-Managed a team of customer success managers and customer support representatives
-Oversaw customer relationships to ensure customer satisfaction and retention
-Worked closely with product and engineering teams to recommend product enhancements, build collateral, and communicate changes
-Identified opportunities for process improvements for customer success, sales, and account management to optimize the customer lifecycle
-Developed internal playbooks for customer success strategy

Datanyze Inc.

Director of Customer Success

-Managed relationships with enterprise customers
-Responsible for handoff from sales, customer onboarding, and customer journey through renewal
-Collaborated with customers to understand their use case and developed strategies for product optimization within their org
-Identified opportunities for expansion within the accounts

Senior Customer Success Manager

At Datanyze, we view salespeople as consultants, not pests. We build products that help you find great prospects and engage them in timely, value-driven conversations. Datanyze is used by 700 companies around the world and has been recognized as both a Gartner Cool Vendor and G2Crowd High Performer. Check us out at www.datanyze.com.

-Onboard and train new customers on the platform
-Serve as POC for new customers during first 30-60 days
-Understand customer use case
-Determine customer ROI
-Facilitate smooth transition to CS team
-Use tools like Salesforce, Gainsight & Intercom
-Develop and improve internal processes
-Ensure smooth transition from sales handoff to customer success team

Customer Success Onboarding Manager

Datanyze provides a sales intelligence platform to help businesses uncover, research and reach the right prospects at the right time. 

Datanyze is the preferred sales intelligence solution for top technology providers like Marketo, Dyn and Kissmetrics. Our platform delivers more qualified leads, accurate lead information and increases overall sales results for businesses ranging from startups to the Global 2000.

-Onboard and train new customers on the platform
-Manage relationship for duration of contract
-Conduct routine customer health checks
-Understand customer user case
-Manage customer renewal process

Customer Success Manager

-Manage online chat system to answer product inquiries and resolve customer issues.
-Submit product feedback to identify areas of improvement.
-Work closely with Customer Success Managers to resolve customer issues.
-Create Help Center content and update existing content.
-Manage support tickets in Zendesk and see through to resolution.

Customer Support Representative

DEX is in the business of identifying and delivering supply chain solutions at the lowest total cost to our clients by leveraging our engineering, systems, design, and consulting expertise. These infrastructures and core competencies give DEX an unmatched foundation for supply chain solutions.

-Help with system process improvements within our custom Oracle platform.
-Act as liaison between customers and programmers to facilitate reconciliation of end user issues.
-Meet with executives to determine technical project priorities.
-Serve as internal auditor to identify system and process improvements.
-Manage support tickets and backlog.
-Administrative duties including vacation requests, expense reports, meeting organization.
-Oracle E-Business Suite, Microsoft Office

DEX Systems

Systems Service Specialist

The Erie County Political Committee is one of the largest political organizations in New York State north of New York City. The Committee helps state, local, and federal officials gain access to the ballot line by circulating petitions to meet the qualifying amount of signatures, circulating county-wide mailers, and serving as the headquarters for volunteer related activities.

-Utilize bulk mail software for countywide mailings.
-Edit mailers and palm cards for candidates with Adobe Photoshop.
-Manage committee finances including filing campaign disclosure reports.
-Deposit checks and pay bills.
-Manage financial contribution list and sit in on money calls with the Chairman.
-Utilize Microsoft Access to create walk sheets for petitioning and canvassing to allow candidates to gain access to the ballot line.
-Organize fundraisers and coordinate location.
-Manage Chairman's schedule.

Paige Yancey (Orr)