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    Pablo Rodas

    Support @ Plaid

    Pablo Rodas is a seasoned product professional with a strong foundation in customer support, boasting over 4 years of experience dedicated to enhancing products and processes for companies.

    Starting his career in operations, Pablo excelled in customer communication and support, progressing to supervisory and managerial roles within the escalations and triage team, overseeing a team of 14 individuals.

    His skillset includes user feedback analysis, data-driven decision-making, and implementing product and process improvements to elevate customer experience and drive company KPIs.

    Pablo is adept at collaborating with cross-functional teams to prioritize customer needs and secure resources for impactful user stories, as well as partnering with product teams to facilitate successful product launches.

    With a transition into product management, Pablo was involved in documenting, researching, planning roadmaps, and launching fintech products, emphasizing a belief in lean, simple, and purposeful product design for exceptional customer experiences.

    Beyond the professional realm, Pablo enjoys exploring California's parks and beaches, watching cooking shows, and classic programs like 'California's Gold' hosted by Huell Howser.

    Pablo's toolset spans Agile methodologies, Lean principles, product management, user research, HTML/CSS, ES6, SQL, Python, data analytics, and more, coupled with proficiency in English and Spanish.

    His educational background includes studies in Front End Development, a Bachelor's degree in Music Performance with a focus on Jazz Guitar, and a Product Management certificate.

    In terms of work experience, Pablo has served as a Support Specialist at Plaid and held various key positions at Aura, including Product Manager, Product Support Manager, and Product Support Analyst, with past experience as an Audio Visual Technician at PSAV.

    Pablo Rodas
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    Location

    San Francisco, California, United States