Outi Kotala

Outi Kotala is a Leading Specialist in Service Design and Customer Experience at Istekki Oy.1 She is an experienced service designer and participatory user research expert who specializes in designing and facilitating team culture workshops.2

Professional Background

Outi has a strong background in service design, particularly in the public sector. Prior to her current role at Istekki Oy, she worked as a Senior Service Designer at Gofore, where she focused on public sector services and service ecosystems.

Skills and Expertise

• Service Design: Outi is skilled in creating and implementing service design strategies for organizations.
• Customer Experience: She specializes in enhancing customer experiences through innovative design approaches.
• Team Culture: Outi designs and facilitates workshops aimed at improving team culture and collaboration.2
• Participatory User Research: She is an expert in involving users in the research and design process.

Recent Activities

Outi is active on LinkedIn, where she shares insights and experiences related to her field:

• She has recently designed and facilitated a series of team culture workshops for the designer team at Istekki.2
• Outi shows interest in emerging technologies, such as OpenAI's text-to-video model, Sora.3
• She engages with content about intuition and decision-making in professional contexts.4

Outi Kotala's work at Istekki Oy involves leading service design initiatives and focusing on customer experience improvements. Her expertise in participatory methods and team culture development contributes to her role as a Leading Specialist in her field.