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Osman Malik
IT Support Engineer at Association of Optometrists
Professional Background
Osman Malik is an accomplished IT professional specializing in technical support with a solid foundation in Computer Science. He currently serves as a 1st/2nd line technical support engineer within the educational sector, where he is entrusted with providing exceptional IT support to over 300 users. Osman’s role involves assisting clients via phone, email, and in-person interactions, where he actively logs calls through the Vivantio Service Desk system. His work is characterized by strict adherence to service level agreements (SLAs), showcasing his commitment to maintaining high standards in service delivery.
His technical proficiency is demonstrated through his capability to troubleshoot a diverse range of issues in a Windows environment, alongside specialized hardware settings. As a professional who thrives in team-oriented environments, Osman emphasizes the importance of effective communication and collaboration, ensuring that he conveys information clearly and professionally, regardless of the mode of interaction. This focus not only enhances user satisfaction but also streamlines support processes, making him a valuable asset to any organization.
In pursuit of his passion for information technology, Osman has demonstrated an enduring commitment to professional development. He is currently engaged in a self-funded course designed to provide him with practical experience and industry-recognized qualifications. His achievements thus far include successfully passing the CompTIA A+ exams, and he is actively working toward obtaining the Microsoft Certified Solutions Associate (MCSA) certification for Windows 10, alongside pursuing additional certifications that will further bolster his IT expertise.
Education and Achievements
Osman Malik's academic journey began at Cardinal Wiseman RC High School, where he laid the groundwork for his future in technology. He continued his education at Ealing, Hammersmith and West London College, further developing his technical acumen. Osman graduated with a Bachelor of Science (BSc) in Computer Science from the University of Westminster, equipping him with a comprehensive understanding of computer systems, software development, and IT principles.
Throughout his educational career, Osman demonstrated a dedication to his studies, culminating in a degree that serves as the foundation for his successful career in IT. Beyond his formal education, he has actively pursued professional development through certification programs, which highlights his proactive approach to learning and skill enhancement.
Work Experience
Osman's professional experience is characterized by a diverse array of roles that have shaped his IT capabilities and customer service skills. His most recent position as an IT Support Engineer at the Association of Optometrists has provided him with invaluable experience supporting a substantial user base. Prior to this, he engaged in various roles, including:
- Network Professional Programme at JustIT: Here, Osman gained practical insights into networking and system administration, which are crucial for his technical support role.
- Incident Agent at Fitzrovia I.T. Limited: In this role, he honed his skills in incident management, where he developed strategies for rapidly resolving technical problems.
- IT Support Engineer at Online Support: This position allowed him to apply his technical knowledge to assist clients and showcase his abilities in a live support environment.
- IT Technician at Trusol Ltd: Here, he furthered his hands-on experience with hardware and software troubleshooting.
- Security Agent at Mitie Aviation Security Ltd: This role added a layer of versatility to his skill set, emphasizing the importance of security in IT environments.
- Voluntary Store Assistant at Red Cross Charity: His voluntary work reflects his dedication to community service and teamwork.
- Work Shadowing at Ealing Hospital: This experience offered him insights into IT applications in the health sector.
- Classroom Assistant at Coston Primary School: This role involved interacting with students and staff, further strengthening his communication skills and ability to articulate technical concepts clearly.
Achievements
Osman Malik has several notable achievements that speak to his skills, versatility, and commitment to the IT field. Some key highlights include:
- Completion of CompTIA A+ Certification: This certification validates his foundational knowledge in hardware and software technologies, demonstrating his readiness to tackle diverse IT challenges.
- Progress Toward MCSA Windows 10 Certification: His pursuit of this industry-recognized certification underscores his determination to expand his professional capabilities and stay abreast of the latest technology trends.
- Experience Supporting Over 300 Users: His role in providing technical support to a large user base reflects his ability to manage high-pressure situations while maintaining excellent customer service standards.
- Proven Customer Service Skills: Throughout his career, Osman has consistently received positive feedback for his exceptional communication and problem-solving abilities, making him a preferred choice for users seeking IT support.
Osman Malik embodies the qualities of a dedicated IT professional with a passion for continuous learning and excellence in customer service. His diverse background in technical support and commitment to professional development positions him well for future advancement in the IT industry. As he continues to build on his skills and experience, he is sure to make significant contributions to any organization fortunate enough to benefit from his expertise.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.