Orm van der Steen

Orm van der Steen is a seasoned HR Tech leader with a focus on Customer Success, bringing his expertise in managing teams on multiple continents.

His leadership style revolves around setting an example and assisting individuals, ensuring that his clients, stakeholders, and team surpass their objectives.

Orm finds motivation in nurturing professionals, guiding them with integrity, transparency, and empathy, while emphasizing efficiency enhancements.

Currently, he is enhancing EngageRocket's Customer Success team, overseeing customer retention and growth, recruiting and coaching talent, designing workflows and metrics, integrating CS across the organization, and boosting collaboration among various departments.

Orm's educational background includes a Master's degree in French Literature & Linguistics from Radboud University.

His professional experience spans various roles such as Customer Success Lead at EngageRocket, Manager of Client Success at Indeed.com, Freelance Translator/Localization Specialist, Customer Success Manager - EMEA at Glassdoor, Senior LTS Support Specialist at LinkedIn, AdWords Associate at Google, Quality Evaluator at Google, and more.

Prior to his current role, Orm held positions in project collaboration, consulting, warehouse management, and as a support agent, showcasing his diverse skill set and adaptability.