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Xesús Al Markez D´La Torre, [Open Networker]
ICT Service Delivery & Operations, Business Manager | ITIL | MTA
Xesús Al Markez D´La Torre is a highly experienced ICT Service Delivery Outsourcing executive with over 20 years of experience in Enterprise Architecture, Project Delivery and Operations Excellence and Management. Holding a degree in Computer Systems Engineering, Finance, and Criminal Justice among other fields, Xesús is a seasoned expert in the Finance, Government, Pharma, and Manufacturing industries.
Throughout his career, Xesús has held several high-level positions at T-Systems, HP Enterprise Services, and Symantec. Prior to that, he served as the Chief Information Officer at the Gobierno del Estado de Veracruz, where he successfully bridged the communication gap between business and technology groups. Xesús also worked as a Court Analyst and Digital Crime Expert at Guanajuato's Court System and as a Director of Information Systems for the Command and Control Center at the Gobierno del Estado de Guanajuato.
Xesús has proven expertise in breaking complex concepts down and simplifying them to improve efficiency of state-of-the-art Cloud Services and systems, on time and under budget. He's skilled in People Enablement, ICT Service Delivery and Operations Management, Operational Excellence, Quality and Process Improvement, Business and Account Management, Service Level Agreement Management and Offering Acumen.
With a strong understanding of Distributed Computing and Infrastructure Support, Desktop Services, Telecommunications, and Call Centers, Xesús has successfully managed diverse teams internationally, across cultural diversity and multilingual environments.