Omid Razavi

Omid Razavi is a seasoned professional with over 25 years of experience in customer success, support, services, and growth within the technology industry.

He is the founder of SuccessLab, where he utilizes his expertise in AI/ML, automation, and digital technologies to offer advisory services and strategic AI partnerships to customer success and support teams across various industries and regions.

Omid Razavi has served in leadership positions at notable companies such as SupportLogic, ServiceNow, SAP, KXEN, Cordys, Savvion, and Vitria Technology.

His educational background includes a Ph.D. in Electrical Engineering and Computer Sciences from the University of California, Berkeley, an M.S.E. in Electrical and Computer Engineering, and a B.S.E. in Electrical and Computer Engineering from the University of Michigan.

He has been actively involved in various organizations including the Customer Value Community, Customer Success Leadership Network, and Alluxio, Inc., holding positions like Ecosystems Advisor, Board Member, SVP of Customer Success, Chief Customer Officer, Global Head of Product Success, and Global VP of Customer Success & Growth.

Omid Razavi is known for building and managing high-performing teams while overseeing customer journey processes for diverse customer segments.

As a board member, advisor, and community leader in the customer value and customer success spaces, he has contributed through publications and webinars on best practices and trends.