Olivia Puglisi

Olivia Puglisi is a seasoned professional in the travel and tourism industry, currently serving as the Director of Customer Experience at Visit Baltimore. Here's a detailed overview of her professional background:

Professional Background

Education and Foundation:

• Holds a Bachelor of Science degree from Temple University's School of Tourism and Hospitality Management
• Has a proven track record in the travel & tourism industry, specializing in meetings and conventions

Career Progression

Key Roles at Visit Baltimore:

• Director of Customer Experience
• Associate Director of Convention Services
• Senior Convention Services Manager

Previous Professional Experience:

• Convention Services Manager at Hyatt Regency Long Beach
• Worked with Hyatt Hotels Corporation
• Employed by The Ritz-Carlton Hotel Company LLC in Philadelphia2

Professional Expertise

Core Competencies:

• Event management
• Meeting planning
• Customer relations
• Convention services
• Destination marketing1

Professional Approach: Olivia is known for being a reliable partner who becomes an extension of her clients' teams during the event planning process. She is particularly skilled at delivering outstanding convention services and helping meeting planners create successful events.1

Unique Value Proposition: Beyond her professional skills, Olivia is also known for her local knowledge. She can help visitors find unique, locally made goods in Baltimore, from beauty products and backpacks to artwork and kombucha.1