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Olivia Meek
Customer Success Manager at Perkbox
Professional Background
Olivia Meek's professional journey reflects a unique blend of expertise in international business and education, paired with significant experience in customer success and procurement. Currently serving as a Customer Success Manager at Perkbox, Olivia has dedicated her career to enhancing client experience and promoting organizational happiness—two pivotal aspects in today's fast-paced business environment. Her previous position as a Customer & Team Happiness Executive at Perkbox allowed her to further hone her skills in client engagement, demonstrating her passion for fostering positive relationships and retaining customers.
Prior to her impactful roles at Perkbox, Olivia built a solid foundation in client services at First State Super, where she served as a Client Services Administrator. Her tenure at renowned recruitment firm Robert Walters showcased her versatility in procurement and supply chain consultancy. Beginning as a Candidate Manager and progressing to Associate Consultant and then Consultant in Procurement & Supply Chain, Olivia developed a keen understanding of the intricacies involved in these sectors. Her experience in client management and recruitment highlights her strong interpersonal skills and her ability to build effective partnerships within the business community.
Before diving into the corporate sphere, Olivia also displayed her leadership capabilities as a Team Leader at Courtyard by Marriott, where she was instrumental in coordinating and executing service excellence during events. In addition, her role as an Executive Assistant at Bromsgrove School enabled her to bridge communication across various stakeholders effectively. Olivia's early career also includes planning and managing events while working as an Event Coordinator for Bathurst Thoroughbred Racing at Racing NSW, showcasing her organizational prowess and attention to detail.
Education and Achievements
Olivia Meek's educational background lays a solid foundation for her diverse career. She studied for a Bachelor of Arts in International Business at Macquarie University, where she immersed herself in the complexities of global commerce and honed her analytical skills necessary for thriving in international environments. In addition, Olivia pursued a Bachelor of Education at Macquarie University, equipping her with pedagogical knowledge and leadership skills that enhance her effectiveness in managing teams and engaging clients.
Her high school education at Scots All Saints College in Bathurst provided her with a strong academic foundation as she embarked on her journey toward higher education. Olivia's commitment to personal and professional development is evident through her continuous pursuit of knowledge in both business and education disciplines.
Key Achievements
Throughout her career, Olivia has made significant contributions to her employers, especially in her roles within customer success and procurement. Her direct impact at Perkbox has been noted not just in client retention but also in enhancing team morale and customer satisfaction, key metrics that drive business success. She has been pivotal in crafting strategies that foster a culture of happiness and success among clients, significantly contributing to revenue growth and brand loyalty.
In her various roles at Robert Walters, Olivia's adaptability and quick learning paved the way for several process improvements and client relationship enhancements, further showcasing her ability to excel in dynamic environments. Her leadership roles across different sectors illustrate a well-rounded skill set that seamlessly integrates customer service qualities with an understanding of supply chain mechanics.
As a testament to her commitment to excellence, Olivia's achievements reflect her ability to balance diverse responsibilities while building strong relationships at multiple levels. Her professional journey distinctly showcases her skills in negotiation, stakeholder engagement, and strategic consultancy, making her a valuable asset in any organization.
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tags
Olivia Meek
customer success
international business
Macquarie University
team leadership
procurement and supply chain
event coordination
client services
education and training
positive workplace culture
client relations
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