Nuno Durão

Nuno Durão is a dynamic and optimistic individual with a strong inclination towards experimentation and growth in change. He has a comprehensive professional background, particularly in team and project management, sales, and training. He has a keen interest in cybersecurity and the development of chatbots, such as the 'encomendator.' Nuno is open to discussions on customer experience (CX), programming, robotic process automation (RPA), and chatbots.

Nuno's educational background includes a degree in Computer Engineering from Faculdade de Ciências da Universidade de Lisboa, a Technical Course in Computer Engineering from ISTEC, a Master's in Information Security from Faculdade de Ciências da Universidade de Lisboa, and coursework in Accounting from Instituto Superior de Contabilidade e Administração de Lisboa.

In terms of professional experience, Nuno has held various roles such as Head of Automation & Processes at Banco de Investimento Global, Customer Service Team Leader for Retail Channels at CTT - Correios de Portugal, RPA - Robotic Process Specialist at CTT - Correios de Portugal, Gestor Relação Prestador at CTT - Correios de Portugal, Customer Experience Manager at CTT Expresso – Serviços Postais e Logística, SA., Customer Analyst at CTT Expresso – Serviços Postais e Logística, SA., and other positions at CTT - Correios de Portugal, Corel, Os Alertas, and Jornalista for Jornal Duas Rodas.