Metropolitan State University

Minneapolis Community and Technical College

Lead Product Designer at Target

Minneapolis, Minnesota

Target

Lead Product Designer

- Rapidly created design systems for multiple products to bring a cohesive user experience• Incorporated Accessible requirements according to WCAG 2.1(AA) standards early in product development through clear documentation, streamlined handoffs, and with cross-team collaboration• Owned the full design process, from early discovery and testing to asset delivery• Created user and process flows for a wide variety of scenarios • Leveraged data gathered through research discovery to inform design concepts while advocating for the end user • Conduct and participate in user and business research to inform product decision-making• Articulate functional, design, and user requirements across multiple products through clear documentation and collaboration• Consult and engage with other digital teams across Target (apps, marketing, pricing & promotions, item, etc.) to ensure cohesiveness in the guest experience • Bridged understanding for business, product, and engineers for what user experience is and how it may be leveraged while encouraging positive working relationships

Sr. Product Designer

- Created UI pattern library based on Material Design System for development to ensure consistency of standards across digital products-Built low & high fidelity prototypes to test ideas with end users throughout the development process-Implemented customer-centric UX processes to guide decision-making for new features and functionality through prototyping and user research-Conducted accessibility audit and provided recommendations based on WCAG 2.1 -Championed discovery and user research to identify user experience and product strategy-Conducted competitive and market research to inform architecture and design-Translated high level requirements into simple, usable interfaces for both desktop and mobile

Sun Country Airlines

UX Designer

- Developed usable solutions for various platforms and needs, including: full website redesigns, micro-sites, search campaigns, web applications -Defined content requirements and architecture through information architecture documents such as site maps, wireframes, user flows, and prototypes-Conducted usability testing to ensure iterations are successful and to identify areas for optimization-Created and shared the story behind the design and research in a meaningful way that is relevant stakeholders-Collaborated closely with strategists, analysts, designers, and developers to build consensus around solutions to interface challenges-Provided solutions and recommendations based on UX best practices, research, and analytics

Periscope

- Defined user experience and content strategy based on guiding principles of business and user objectives to facilitate the decision-making process for development and creation of the website-Developed testing protocol materials and performed usability testing to ensure design iterations were successful and identified areas for optimization-Produced low and high fidelity prototypes and made concise recommendations for implementation

SAFE HANDS ANIMAL RESCUE,

UX DESIGNER & CONTENT STRATEGIST

- Defined functionality, content, navigation -Interaction modules through site maps, process flow charts, wireframes, page description diagrams and other documentation-Built low fidelity prototypes to test and validate ideas with end users before implementation

Angela Holden Design

UX/UI Design Intern

- Created high fidelity wireframes for mobile and desktop in partnership with the business owner-Implemented a customer-centric UX process to guide stakeholders in decision-making for new features and functionality through prototyping and user research-Developed usable solutions for platform needs, including full eCommerce website redesign

HEALTHARCHITECT.COM,

UX DESIGNER

- Created, edited, and developed user training manuals-Trained staff on service expectations, safety procedures, and proper food handling-Developed wine and spirits training program-Solved customer-oriented issues-Scheduled staff and managed day-to-day operations

Tiny Diner, Inc.

SUPERVISOR, FRONT-OF-THE-HOUSE-SERVICE

- Developed mixology program and created specialty cocktails for seasonal and featured menus-Increased restaurant liquor selections through research-Implemented new training program-Matured the supply inventory and ordering process to reduce waste and increase sales

BARBETTE

FRONT-OF-THE-HOUSE SERVICE

- Administered schedule, payroll and deposits-Controlled cost by effectively managing inventory, hours, and waste-Developed task checklist to maximize store operational effectiveness-Organized and delegated tasks to ensure quality customer experience

Noah Dahlien